Everyone is different, so it is important to tailor the personal wishes for a trip through Ghana.
But also as a group you have specific wishes what you want to do with each other.
It is important that there is good communication with the person or with the group. That inventory is an important first step.
This will be followed by a design for a travel program, tailored to the wishes of the applicant(s). If there is an agreement there will be a final proposal and the necessary reservations will be made.
Joa is an expert in organizing trips and likes to arrange the program for individuals and groups.
It is also possible that a trip will be drawn up on the basis of a special theme. You can think of a culture trip, a nature trip, an art trip or a cocoa trip. This can be put together in consultation with Joa.
In order to meet its statutory obligation to provide a guarantee, Okwandaho uses STO
Garant, a guarantee scheme recognised by the Netherlands Authority for Consumers and Markets
(ACM). You can check that this is the case by visiting STO Garant’s website and verifying that the
organisation is listed as a participant (
www.sto-garant.nl/en/members). You can find all
information relating to STO Garant at
www.sto-garant.nl/en.
Whether STO Garant's guarantee applies to a particular (travel) offer made by Okwandaho is
specified for that offer. The Guarantee Scheme specifies what the guarantee covers and which
conditions apply. You can find the Guarantee Scheme on STO Garant's website (
www.sto-garant.nl/en/downloads).
How it works
If STO Garant's guarantee applies to your booking, you do not pay the booking amount to
Okwandaho but instead into the escrow account belonging to Stichting Derdengelden Certo
Escrow, a payment services provider registered with De Nederlandsche Bank (DNB) and the
Dutch Authority for the Financial Markets (AFM). This trust account holds your payment in reserve
until the trip booked has come to an end. The booking amount is then released to [company
name] on the day after your trip ends. If Okwandaho should become financially insolvent
before the end of your trip, STO Garant will implement the guarantee. The Guarantee Scheme
details how you can make a claim under the guarantee in such cases.